How to Add & Verify Your email domain in NetWise
This guide walks you through setting up a branded sender email so that emails from NetWise (e.g., wholesale approval notifications) come from your own domain instead of a generic address.
Step 1: Go to Settings
From the NetWise app in your shopify admin, navigate to settings. You'll see the Domain tab with the message "No emails added."
Step 2: Click "Add email"
Click the "Add email" button (top-right corner or the one in the center of the page).
Step 3: Enter Your Email Address
A popup will appear with the field "Enter your email".
Type in the email you want to send from (e.g., [email protected])
Click "Add"
Tip: Use a professional email that matches your store domain (e.g., [email protected], [email protected]). Avoid Gmail/Yahoo addresses.
Step 4: Add the DNS Record
After adding your email, the settings page will show:
Your email with a "Not verified" badge
A "Default store name" field
A DNS record table with the following details:
You need to add this CNAME record to your domain's DNS settings:
Log in to your domain provider (GoDaddy, Namecheap, Cloudflare, Google Domains, etc.)
Go to DNS settings or DNS management
Add a new CNAME record:
- Name/Host: Copy the value from the "Name" column (use the copy icon) * Value/Points to: Copy the value from the "Value" column (use the copy icon) * TTL: Leave as default (or set to Auto)
Save the DNS record
Note: DNS changes can take anywhere from a few minutes to 48 hours to propagate.
Step 5: Verify the Record
Once you've added the DNS record:
Come back to NetWise > Settings > Domain
Click the "Verify records" button (top-right of the email card)
If the DNS has propagated, the status will change from "Not verified" to "Verified" (shown in green)
If verification fails, wait a few hours and try again - DNS propagation can take time. Step 6: You're Done
Once verified, you'll see:
A green "Verified" badge next to "Email"
The CNAME record status showing "Verified"
All branded emails from NetWise will now be sent using your domain.
Managing Your Email
Click the three-dot menu (...) next to your email address to: * Change email - Switch to a different sender email * Remove - Delete this email and its domain verification